Return Policy
It is important to us that you are completely satisfied with your purchase.
Cancel Order
We can cancel the order for you if you contact us (service@segohair.com) in time after your purchase.
1.If contact us within 2 hours after your payment finished,10% of the order total will be charged as transaction fee.
2.If after 2 hours,20% of the order total will be charged as transaction and handing fee.
3.Once your order has been shipped out.we will not be able to cancel it for you.
Return&Exchange
We accept return on products. Customers  has the right to apply for return within 7 days after the receipt(Once beyond 7 days ,we won't offer free exchange or free return service,please keep a good contact during this period).
Refund Policy | Buyer pay the shipping cost | Seller pay the shipping cost | Photo provided | Exchange available | Communication |
Dislike/Unsuitable | √ | Within 7 days | |||
Change style or color | √ | Within 7 days | |||
Shipping wrong items | √ | √ | √ | Within 7 days | |
Quality problem | √ | √ | √ | Within 7 days | |
Artifical reason | × | × | × | Unacceptable |
Note:
1.If you want to return it within 7 days,Please keep the item in original condition,Items have been used or washed is not allowed to return and more.
2.20% restocking fee will be applied for all returned merchandise ,because Segohair do not sell refurbished or previously owned products.
3.No Return&Exchange for customized hair.
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Return & Exchange Method
Step 1
Please contact our SEGOHAIR services representatives within 7 days of receipt of your hair via mail.
Email: service@segohair.com
Please indicate the reason you want to exchange or return your hair,please attach any applicable
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Step 2
Our customer services representatives will process your return/exchange request within 1-2 business days.(except for holidays and vacations)
After the return/exchange request has been authorized,our customer service will send you a Return&Exchange address to you.
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Step 3
Please ship hair back to the address we provide you,please include the order number.You're also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
Please do email us the tracking number to
service@segohair.com after you have shipped your package