Return Policy

It is important to us that you are completely satisfied with your purchase.

Cancel Order

We can cancel the order for you if you contact us (service@segohair.com) in time after your purchase.

1.If contact us within 2 hours after your payment finished,10% of the order total will be charged as transaction fee.

2.If after 2 hours,20% of the order total will be charged as transaction and handing fee.

3.Once your order has been shipped out.we will not be able to cancel it for you.

Return&Exchange

We accept return on products. Customers  has the right to apply for return within 7 days after the receipt(Once beyond 7 days ,we won't offer free exchange or free return service,please keep a good contact during this period).

Refund Policy	Buyer pay the shipping cost	Seller pay the shipping cost	Photo provided	Exchange available	Communication
Dislike/Unsuitable	√				Within 7 days
Change style or color	√				Within 7 days
Shipping wrong items		√	√	√	Within 7 days
Quality problem		√	√	√	Within 7 days
Artifical reason		×	×	×	Unacceptable

Note:

1.If you want to return it within 7 days,Please keep the item in original condition,Items have been used or washed is not allowed to return and more.

2.20% restocking fee will be applied for all returned merchandise ,because Segohair do not sell refurbished or previously owned products.

3.No Return&Exchange for customized hair.

 

Return & Exchange Method

Step 1

Please contact our SEGOHAIR services representatives within 7 days of receipt of your hair via mail.

Email: service@segohair.com

Please indicate the reason you want to exchange or return your hair,please attach any applicable

 

Step 2

Our customer services representatives will process your return/exchange request within 1-2 business days.(except for holidays and vacations)

After the return/exchange request has been authorized,our customer service will send you a Return&Exchange address to you.

 

Step 3

Please ship hair back to the address we provide you,please include the order number.You're also responsible for the return shipping charge.

*We DO NOT accept the return packages without our Return Authorization.

*We DO NOT accept the return packages by freight collect.

Please do email us the tracking number to

service@segohair.com after you have shipped your package