Return Policy

It is important to us that you are completely satisfied with your purchase.

Cancel Order

We can cancel the order for you if you contact us ( in time after your purchase.

1.If contact us within 2 hours after your payment finished,10% of the order total will be charged as transaction fee.

2.If after 2 hours,20% of the order total will be charged as transaction and handing fee.

3.Once your order has been shipped out.we will not be able to cancel it for you.


We accept return on products. Customers  has the right to apply for return within 7 days after the receipt(Once beyond 7 days ,we won't offer free exchange or free return service,please keep a good contact during this period).

Refund Policy Buyer pay the shipping cost Seller pay the shipping cost Photo provided Exchange available Communication
Dislike/Unsuitable Within 7 days
Change style or color Within 7 days
Shipping wrong items Within 7 days
Quality problem Within 7 days
Artifical reason × × × Unacceptable


1.If you want to return it within 7 days,Please keep the item in original condition,Items have been used or washed is not allowed to return and more.

2.20% restocking fee will be applied for all returned merchandise ,because Segohair do not sell refurbished or previously owned products.

3.No Return&Exchange for customized hair.


Return & Exchange Method

Step 1

Please contact our SEGOHAIR services representatives within 7 days of receipt of your hair via mail.


Please indicate the reason you want to exchange or return your hair,please attach any applicable


Step 2

Our customer services representatives will process your return/exchange request within 1-2 business days.(except for holidays and vacations)

After the return/exchange request has been authorized,our customer service will send you a Return&Exchange address to you.


Step 3

Please ship hair back to the address we provide you,please include the order number.You're also responsible for the return shipping charge.

*We DO NOT accept the return packages without our Return Authorization.

*We DO NOT accept the return packages by freight collect.

Please do email us the tracking number to after you have shipped your package